Privacy Policy

Your privacy is fundamental to how we operate. This policy explains how RealtorOS collects, uses, and protects your information.

Last updated: February 11, 2026

Data Encryption

AES-256 encryption for all data in transit and at rest.

Transparency

Clear visibility into what data we collect and why.

User Control

You control your data and privacy settings at all times.

GDPR Compliant

Full compliance with international privacy regulations.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and other contact information necessary for providing our services.

Usage Data

We collect information about how you use our platform, including features accessed, time spent, and interaction patterns to improve our services.

Communication Data

To provide AI-powered communication services, we may process email content, call transcripts, and message data with your explicit consent.

1.1 TCPA Compliance & Communication Consent

Important: TCPA Consent Requirements

By using RealtorOS, you provide express written consent to receive automated communications including prerecorded voice calls, artificial voice calls, SMS text messages, and emails at the phone numbers and email addresses you provide, even if your number is on a Do Not Call registry.

Automated Communications

  • • AI-powered voice calls and voicemails
  • • Automated SMS/text message responses
  • • System-generated email notifications
  • • Appointment reminders and follow-ups

Consent Management

  • • Consent records maintained for 4+ years
  • • Opt-out requests processed within 30 days
  • • Multiple opt-out methods available
  • • Calling times: 8 AM - 9 PM local time

How to Revoke Consent & Opt-Out

You may revoke your consent and opt-out of automated communications at any time using any of these methods:

  • • Reply "STOP" to any text message
  • • Say "Remove me" or "Stop calling" during any automated call
  • • Email us at optout@realtoros.ai
  • • Use the unsubscribe link in any email
  • • Update preferences in your account settings

2. How We Use Your Information

Service Provision

  • • AI-powered email responses and automation
  • • Calendar integration and scheduling
  • • TCPA-compliant voice call processing and transcription
  • • Automated SMS/text messaging with proper consent
  • • Analytics and reporting

Platform Improvement

  • • Understanding usage patterns
  • • Identifying areas for enhancement
  • • Developing new features
  • • Ensuring service reliability

3. Data Protection and Security

Secure Storage

All data is stored in secure, encrypted databases with restricted access controls and regular security audits.

End-to-End Encryption

Communication data is encrypted using industry-standard protocols to ensure maximum privacy and security.

Incident Response

We have comprehensive procedures in place to handle any security incidents and will notify affected users promptly.

4. Your Rights and Choices

Data Rights

Access your personal data
Correct inaccurate information
Delete your account and data
Export your data

Communication Preferences

Opt out of automated calls and texts (TCPA)
Manage notification settings and preferences
Control marketing email subscriptions
Update privacy and communication settings

5. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer:privacy@realtoros.ai
TCPA Opt-Out:optout@realtoros.ai
Phone:(555) 123-TCPA
Address:1234 Tech Street, San Francisco, CA 94105